Returns, Exchanges, and the Like
Returns
We are not able to cover the cost of returns shipping so we ask you to send it back with a tracking number. Once a returned garment is back and checked over, refunds will be made within 1-3 days. Once we receive your return, we will inspect it to make sure the garment hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a garment in un-sellable condition, we would return it to you and no refund would be issued to you.
We promise to do our absolute best in making sure you can get a return, so we advise you to baby your garment until you are 100% positive you are keeping it.
Exchanges
Please be aware that Iron Snail products will always be extremely limited and thus, exchanges may be a bit tough to do. Take extra care in making sure you are getting the right size the first time. Of course we understand that's not always possible and we'll happily do a size exchange for you.
We are not able to cover the cost of returns shipping so we ask you to send it back with a tracking number. Once a returned garment is back and checked over, we'll email you about completing your exchange.
We will be inspecting the garment to make sure it hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a garment in un-sellable (unexchangeable) condition, we would return it to you and no refund would be issued to you.
We promise to do our absolute best in making sure you can exchange your garment, so we advise you to baby your garment until you are 100% positive you are keeping it.
Customs, Clearance & Duties Fees:
We are unable to cover the cost of any customs, clearance or duties fees and so must be paid for by the customer.
Privacy
We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but there is always an opt-out at the bottom of every communication. If you have any questions feel free to reach out to us at info@theironsnail.us.
We'll never sell your email, share your email, etc. We just like to sell clothes.
Product Availability
Although an item may be indicated as in stock on our site, we can't guarantee product availability and some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Have a Question?
Email us at info@theironsnail.us