FAQ + PRE-ORDER INFORMATION
Read This First:
- You can expect the jacket to shrink 3 - 5% after washing but the jacket will stretch out after wear.
- Don't buy a jacket that is too small hoping it will stretch, buy your size!
- Are you in between sizes? Buy the larger size
Why Pre-Orders?
The Iron Snail will eventually be fully stocked at all times. Smaller, more daring projects will be pre-order only but that's for the future...you probably want to know why we are doing pre-orders now.
Simply put, they make the most sense for a tiny business. By doing pre-orders we are able to know exactly how many garments to make, what sizes they should be, how big the interest in the garment actually is, and how we can better expand. They also make storage a lot easier.
How Does The Pre-Order Work?
We haven't found a perfectly graceful way of executing this yet, but we will. As of right now, all you have to do is buy the garment and include your size in the notes section of the order. To do this you must visit your cart, you can't just check out. We know it's not ideal, but we're working on it, trust us.
After you place your order, we'll email you when you forget to include your size in the order notes and then send our entire order to our manufacturer. Typically turn around times for these orders are 8 - 10 weeks but we will keep you updated with estimated ship times.
When the garments arrive we'll send you a tracking number and get it to you ASAP!
Returns
We are not able to cover the cost of returns shipping so we ask you to send it back with a tracking number. Once a returned garment is back and checked over, refunds will be made within 1-3 days. Once we receive your return, we will inspect it to make sure the garment hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a garment in un-sellable condition, we would return it to you and no refund would be issued to you.
We promise to do our absolute best in making sure you can get a return, so we advise you to baby your garment until you are 100% positive you are keeping it.
Exchanges
Please be aware that Iron Snail products will always be extremely limited and thus, exchanges may be a bit tough to do. Take extra care in making sure you are getting the right size the first time. Of course we understand that's not always possible and we'll happily do a size exchange for you.
We are not able to cover the cost of returns shipping so we ask you to send it back with a tracking number. Once a returned garment is back and checked over, we'll email you about completing your exchange.
We will be inspecting the garment to make sure it hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a garment in un-sellable (unexchangeable) condition, we would return it to you and no refund would be issued to you.
We promise to do our absolute best in making sure you can exchange your garment, so we advise you to baby your garment until you are 100% positive you are keeping it.
Customs, Clearance & Duties Fees:
We are unable to cover the cost of any customs, clearance or duties fees and so must be paid for by the customer.
Privacy
We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but there is always an opt-out at the bottom of every communication. If you have any questions feel free to reach out to us at info@theironsnail.us.
Product Availability
Although an item may be indicated as in stock on our site, we can't guarantee product availability and some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Unanswered Problem?
Email us at info@theironsnail.us
A Term Breakdown:
Why Use Japanese Denim?
Japan romanticizes denim to the highest degree.
Essentially, denim in the 21st century has been perfected. There are no "flaws" left and if there are, I'm sure some big wig executive with a cigar in their mouth is going to scream and slam their fists on their table until that "flaw" is gone.
You said "flaw" what "flaw" can denim have? Well, they can have actual manufacturing flaws BUT their can also be inconsistencies in the cotton threads when creating denim. The result of those inconsistencies in the thread cause something called "slub" or "nep". More on that later, gator.
The interesting part about these "flaws" though is that they don't really make the denim any weaker...but they do make denim production slower, which is not good when you're trying to pump a trillion jeans out.
Japan has all the time in the world though. Well, not really but there is clearly a market for denim done a different way (i.e. with these flaws, with better cotton, with old looms, etc.)
Japan became obsessed with denim and essentially mastered it like never before. They saw these "flaws" as art and went on to become the best denim artists in the world. They didn't mind that it took a little longer for the denim to be loomed.
This is not to say there isn't amazing denim being produced all around the world of course -- Japan just is on a different level with denim as an artform.
Why Use Raw Denim?
First off, raw denim is simply denim that has not been washed yet. It's stiff because the fabric is starched so it can be sewn together easier...but that makes some magic happen later.
Raw denim is amazing. I'm drooling just typing this. I love raw denim. So the real question isn't, "why use raw denim?", it's, "...why am I drooling?"
Denim is one of the few things in the world that objectively gets better with age: it softens, the indigo varies in color, and rips in the denim let the white warp poke through. All in all, the more you wear it the more beautiful it becomes.
Most denim today is pre-distressed, heavily rinsed, singed, etc. There is nothing wrong with that, it's just extremely bad and ugly.
In all seriousness though, raw denim is fun and uniquely yours. You are getting a garment that is completely untouched after it's stitched together. It'll be stiff and crunchy until you give it a good rinse or wash. That first rinse and wash will also bring out character in the denim that you didn't see before. As you wear the denim in it'll continue to soften, fade in areas of high wear, and start to form unique designs and creases based off of how you move.
The more you wear it the more yours it becomes.
Is your denim too stiff? Just f'ing wash it. It's okay. I promise. When you buy a jacket we'll include a little note card that talks all about this.
What is Selvedge Denim?
Thank you for asking.
The only difference between selvedge denim and non-selvedge denim is the edge of the fabric. Selvedge denim has a "self-finished" edge, meaning, that when it comes off the loom, the fabric won't fray or unravel. Non-selvedge denim typically uses an overlock seam to prevent the fabric from fraying.
Selvedge denim looks dramatically sharper and cleaner than non-selvedge. Typically the selvedge line on denim is white with a colored ticker running through it. The most common color is red.
Basically, picture selvedge denim as a gorgeous leather bound book, and non-selvedge denim as your three ring binder from the third grade.
What is slub and nep?
Ah, slub! Oh, nep!
These are terms used to describe the character of denim.
Slub:
"Slub" sounds like "slug" and some people have accidentally called my brand "The Iron Slug" which is wrong.
With some denim you may see that the texture varies a bit. Some threads may look larger or thicker. That's slub! Slub occurs when irregularly sized yarn is used on the loom and or the loom is set to a very low tension when the denim is being woven.
Slub will make denim feel a bit "rougher" or like it's more three-dimensional. It'll also change the fade pattern of the denim -- the thicker yarns fade faster than the thinner ones.
Nep:
Now let "The Iron Slug" tell you what nep is.
Nep is the result of small knots on the yarn being woven into denim. They create little "puffs" in the denim that add a bit more texture and change the feel.
Typically nep is pretty light and not very noticeable, but if you look close and run your hand over the denim, you'll feel tiny flecks or bumps -- that's nep!